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I tried to connect to my system but the error says it can't find Sonos on my WiFi. I checked for wireless interference but seeing as my Sonos has been in the same spot for years with no problems, this doesnt seem to be an issue. What changed was wireless hardwaresame said name and password. Open the Sonos app > select Settings > and select System. I have a Sonos set up at home and wanted to add a Sonos 5 speaker to my office (actual office, not work from home COVID office that is also at my house). Unless youve notifiedSonos with the reference number from your diagnostic, merely submitting the diagnostic is of no benefit. Press and hold the Play/Pause button located on the top of the speaker. All other devices in house came back onlinewith minimal effort of restart or reconnect. Im afraid that information is not available to me. Unpluging and plugging back in is what I do now tothe Sonos speakers. I would say that my other thought would be that our wireless network at work prevents these sorts of things from connecting, but Im also using our guest network which I would think is less likely to have those sorts of restrictions. Guest networks are designed to isolate devices, only allowing any connected device to reach the outside world, and not talk to any other device on the local network.such as the Sonos speakers. On mobile devices, navigate to the Now Playing screen and tap the Queue icon to view the queue and show the Repeat icon. 2 3 View solution in original post. Press question mark to learn the rest of the keyboard shortcuts. Any advise is appreciated. In the sidebar, select Songs. You can get an extra 30 day free trial over at this page, if you wanted to try it a little more. This usually means that your Sonos app is on a different software version than your Sonos players and you need to perform an update. I did nothing. You most likely encountered the 48 hour trial of Spotify Premium. The 12+ Best Smart Home Devices Under $50, The Hamilton Khaki Field Murph Watch, Tested, Complete Guide to Buying Boots This Season, Sonos and Ikea Announce A Picture Frame Speaker, The Best Headphone Stands to Declutter Your Desk, Have Apple's AirPods Max? Login with your music service credentials. Ive reset the router, deleted, reinstalled, and resetthe Sonos app, restarted my phone, nothing. It's still a delay, but you can't really notice it. View the Use of Third-Party Software or Websites disclaimer. For best sound quality, keep both ends of Ray at least 1' (30cm) from a wall or other obstruction. This topic has been closed for further comments. https://support.sonos.com/s/article/141?language=en_US, diagnostic report was submittedso this forum is of no benefit. and our Turn your WIFI OFF and back ON on your phone/tablet. The SonosNet Channel setting is available while you have at least one Sonos product wired to your network with an Ethernet cable. Of course, this is Sonos's interpretation of what sounds best, and you might like something different. I cant keep doing this daily or twice a day. But the real mistake was the factory reset. I couldn't as all of the items under the manage settings bar were greyed out. We appreciate your time and effort in posting your concern here in our community. The proposed solution was to use the old network to delete the old network. Press Create account. Example - the song My Shot. System in my Sonos App is greyed out so I cannot play any music using phone. These include. Enter your username or e-mail address. Hi @ed888, and welcome to the Sonos Community! I now cannot access anykey Sonos settings Account, System, Services & Voice are all greyed out. We'll send you an e-mail with instructions to reset your password. I want to listen to the album dammit! Products. Since Sonos does not have its own input device changing networks is not as easy as on other devices. The answer is, it doesn't as the Sonos unit streams direct from Sotify's servers independently. I connected via Ethernet and managed to get it to work with my phone. Open the Sonos app > select Settings > and select System. I am now stuck. Redirecting to /en-us/article/forget-a-system-from-the-sonos-app?language=en_US (308) Why is my account greyed out? suffice to say Sonos have lost another customer. Please help! Launch the Sonos Controller app from your Home screen. Let us know if it works. It took a while to update. Windows, Mac, iOS, Android? When the router comes back up, plug back in the Sonos devices. CmonSonos get this greyed out volume control fixed. Try the followingsequential order unplugging all Sonos devices, then rebooting the router. We'll send you an e-mail with instructions to reset your password. So greying out irrelevant options makes sense and avoids confusion. However, this audio delay kind of defeats a lot of the joy of analog audio. Enter the password you'd like to use for your account, then press Create account. I have manageto get connectedagainby unplugging the speakers and re plugging them but they eventually end up the same with the app not finding them and me having to unplug and replug them to use the system. Both updatedtoday. The minimum requirements for Sonos controllers are listed. Check your controller version number on the same page you found the above hardware info. app still greyed out. Waiting Open iTunes Click on Store Click on De-authorize this Computer Sign Out of iTunes Restart your computer/Mac. Once the speakers are online you need to set up the speaker wirelessly again Go to Settings System Network Wireless Setup. I pulled the Ethernet cable out and it can't be seen over the wireless. Not being able to mute my office easily while letting other speakers keep playing is getting really frustrating. Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you. Check to see if you need to Reauthorize Rockbot on Sonos. Then in the Network settings tap Wireless Setup and follow the prompts. Mobile app working fine. Setup works but then options are greyed out and no wifi. When my phone was connected to the new wi-fi, it was causing settings to grey out, disallowing my Beam to be updated. Its possible that one of the two controllers and speakers have been updated, and the one that is showing grayed out op has not been. Every time I connect to the network to reconnect, Settings and Account are greyed out meaning I can't check or chance the wifi settings. On the Sonos app it does find arc, sub and two sl players. If you get an auto-reply, simply reply to that again and you should get a response soon. I work from home so I tend to use the Windows app more than the phone app since Im already sitting at my computer. I hope they fix this. I updated the PC version of the Sonos app yesterday to the latest one. This will allow you to set up a new Sonos system or connect to an existing system on the same network. On iOS or Android: Download the Sonos app. Are you seeing them greyed out in the Sonos app or the Spotify app? Sorry, our virus scanner detected that this file isn't safe to download. Create a new account for the music service or login with an existing one . Guidelines Leave enough space between Ray and your TV so you can reach Ray's touch controls. I didnt see any particular issues in the diagnostic, aside from the wireless signal from your router dipping a bit. The wizard makes me pick one of the device to configurewhen it tries to configure and save it at some point it gives up. The ip address network has changed. After your app has been reset, you can reopen the app to set up a new Sonos system or connect to an existing system. Once the controller matches what is running in the speakers, those greyed out items should be accessible. . My Daughter changed our Deezer Password; when I opened Sonos it wouldn't recognise the Deezer Account, so I decided to uninstall and reinstall Deezer. Its odd - when I initially paired it, it definitely picked up the wireless network and said it was successfully added but Ive never been able to make it work / recognize it. sonos account greyed outvsters friluftsomrde. Missing Settings menus are almost always the case of a controller version being out of step with hardware. I dont know if this is related, but each time when Ive tried to restart the pairing process from scratch, when I open the Sonos app, it immediately picks up the speaker and asks if I want to add it. I have a Sonos Play 1 which I control on my network with my Android phone. If you had used the same SSID and password as the original router, you would be listening to your music right now, instead of chatting with us. Tap the Verify email address button. If prompted, follow the steps to get your Sonos system up to date. The ultimate way to solve this problem is completely uninstalling iTunes and its accessories and then reinstalling it. And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind. (Windmills Of Your Mind [1967]. Sorry, we're still checking this file's contents to make sure it's safe to download. Hold the button until the light flashes amber and white. Thanks. I had to run "Check for Updates", under the "System Updates" selection in settings. The third number (the '2' in 6.4.2 above) is not the cause of the mismatch, so we can probably rule that out. Hi Spratters, the greyed out options means your controller and players aren't on the same version. Solution #6. Open the Sonos app > Room Settings > select the speaker > and turn Trueplay off. Scroll down and select Audio Delay > select Low (75ms). Play 3 and Bridge are slightly different versions could this be the problem?? When I tried to connect the speaker it wasn't found. lindbacken fastigheter Reminds me to always wait a week or so on any update because updates (across almost all tech programs not just Sonos)almost never get it right out of the gate. I repeat with other devices and same issue. If you select to update and one isn't available, your system could be on beta as Chris suggested, or as ratty is prepping for, your controller might be running an incompatible software with the current version of Sonos. You can also ask questions and find answers with other Sonos owners in our Sonos Community. Thanks Chris .I had noticed it greyed for a while but its taken until locksdown for me to investigate.If I go to my phone it asked for a pathway to my library which is on a NAS drive viamy macbook.I have no idea how to set this up by my phone so kind of stuck with no music. Immediately, the volume controls are now greyed out and not accessible. This topic has been closed for further comments. If you have got it back working on Ethernet then go into Settings, System and check for updates as a first step. $1500 in tech and its nonfunctional. Tap the Repeat icon to replay the queue after it reaches the end. Something. This means naturally that I cannot connect to my Beam. Open the Sonos app for iOS or Android. Now you can see your new folder in the. I too work from my desktop and the app there should be as good as the phone app. Please try again in a few minutes. Also checked the various system parameters: Anyhow. Enter your email address and a strong password. I connected via Ethernet and managed to get it to work with my phone. The causes usually come from iTunes itself, system glitches, or wrong configuration. To create a folder in SharePoint Online, follow these steps. I dont think Sonos hasever allowed a rollback, and rollbacks are just another chance for error and confusion, especially as app and system have to be kept consistent. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Every product is carefully selected by our editors. Any known solution here? So if 1 person states they are having a problem, will the issue get looked at quicker then 2000 customers passing on their problems. Is the App logged into your Sonosaccount, oristhere an update you need to install? My iPhone app is working just fine. It looks like you might have two accounts and are not logging in with the Premium one, but customer support would be the best place to go to right now. One of the best features that Sonos has is TruePlay (and Automatic TruePlay on the Roam), a software that calibrates each Sonos speaker so that it sounds best for the room it is in. Make sure SonosNet is set to channel 11 (if possible). Almost everything was greyed out. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. From the Settings tab, tap Account. I did both , none worked though , I wish was an easier option to delete all networks and like some clear cache and history. Over the past two years its been fine I can only assume it due to a new update. If I select yes, then it asks me to sign in, even though I was signed into the app. both router and Sonos and in the correct order. Everything you need to know to get the most out of your Sonos system. Thanks. Select Cloud Status and Cloud Download. SOLVED! Privacy Policy. It's designed for mounting on a flat wall. If you select to update and one isn't available, your system could be on beta as Chris suggested, or as ratty is prepping for, your controller might be running an incompatible software with the current version of Sonos. The app detects the speaker, allows it to connect to my phone, allows it to connect to the wireless network at my office and says it has been added, but whenever Im at the office, the Account, System and Services and Voice tabs are all greyed out. Or a zip file with instructions on where to copy and paste the contents. I brought in a Sonos 5 speaker and went through the normal set up process. Sorry, we're still checking this file's contents to make sure it's safe to download. This problem surfaced five days ago. icon Nextweb Shop. Hey beynym, you have some time on your hands? ALSO! Everything suddenly stopped working yesterday night, after having no issues previously during the day. We'll send you an e-mail with instructions to reset your password. Read our guide by clicking the link below to learn more. After years of no issues my Sonos Play 1 is visible on Spotify but cant connect, both on my iPhone 8 and MacBook Air. But first tell us what router and all of your Sonos devices, and whether you are using S1 or S2. Please try again in a few minutes. Did you try to connect the Arc temporarily by cable? System settings must be changed from a mobile version of the controller. Still have same issue. It's really baffling me folks. Scroll down and select Audio Delay > select Low (75ms). Map network drive folder greyed out windows 10 free. Is this your only Sonos speaker? Why the threat? the Web UI and the Sonos App. Sorry, we're still checking this file's contents to make sure it's safe to download. Sonos version 10.5 Macbookpro 10.15.3 Catalina. Please advise? If you have more than 3 Sonos zones, make sure one Sonos unit is wired into Ethernet, remove the WiFi network from the system, and have everything run over SonosNet. If all your Sonos products connect to your Wi-Fi network, the SonosNet Channel will appear grayed-out in the Sonos app and cannot be changed. Same problem, volume control from my PC Windows 11 for each room is greyed out, App on Android cell works just fine. Can anyone help me please? Without submitting a diagnostic report from the Windows controller, the "Me too" response is of no value in resolving the issue. Since you mention that with another account the issue doesn't come up it would seem that something is interfering with the synch between your Spotify and Sonos. 177k members in the sonos community. Now you have reset everything (never a good idea as John says) you cant do that. Starting last week after years of use, Spotify cannot keep the connection to the Sonos app. Have restarted phones. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. When the router comes back up, plug back in the Sonos devices. Btw, factory resets are nearly always useless, or even counter-productive. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. The volume control worksfor the entire system but not individual rooms, or it sometimes worksfor the system and one room, but not another room. In the app, Settings, Account, and System are greyed out. Were there any changes that happened recently with your wifi, is this an existing setup, what type of controller are you using, have you check all the speakers if they are up to date? Provide executable installers for previous releases. For more information, please see our My IKEA Sonos isn't attached to the app any more. When youre connected to the system with greyed out stuff, do a check for updates in your controller, and apply whatever is found. Please try again in a few minutes. Give Sonos some time. Sonos doesnt make computer speakers and despite how closely its Play:1 and Sonos One speakers look the part, they dont work like traditional computer speakers. Music still kept playing as sonos took over as all in its playing. Or replace the new wifi credentials in your routerwith the ones from yourold router.. Desktop versions of the Sonos app for some time have not been able to manage system settings. It drops after a few seconds. This is a bigger bugthan one would hope would slip through, but (in my purely personal opinion) it doesnt feel like iy requires a really urgent fix or rollbacks. Our technicians can help over the phone or with a live chat. You can turn off TruePlay in this same menu. This topic has been closed for further comments. Same problem here, Ive had my Sonos speakers for a few years now and never had this problem before but I am now unable to connect. If you buy from a link, we may earn a commission. Make sure the Line-In connection is set up properly with your Sonos product. Also, to refresh your network you should do it as described by Mark P, i.e. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. This will link your computers audio to the Sonos app. Sorry, we're still checking this file's contents to make sure it's safe to download. Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos. After many attempts to try and connect the new wi-fi, I re-connected my phone to the old wi-fi (thankfully, still connected), which allowed me to open settings again. Or you can schedule your Sonos speakers to start playing at a certain time, as well as stop playing at a certain time. . Please try again in a few minutes. Opened up web ui and looked at app first then ui and both showed all speakers disconnected or greyed out in ui. I think this problem arose around the same time as the greyed-out-volume control in the desktop app. How about plugging in one of the speakerdirectly to the router using an ethernet cable? Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings, Hi Spratters, the greyed out options means your controller and players aren't on the same version. At this point you can dothe wireless set up, which went OK. Speaker Recommender for Retail. Any thoughts? The second-gen Sonos Beam and other Sonos speakers are on sale at Best Buy. Most likely the reason isyour wifi network and not Sonos. Enter your username or e-mail address. In the app, Settings, Account, and System are greyed out. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Using the Sonos app for Mac, select Sonos > Check for Updates. Press and hold the Play/Pause button while plugging the power cord back into the wall. That is some bold risk management right there. Look for the following statuses next to your songs to learn what to do. Select Cloud Status and Cloud Download. Please try again in a few minutes. If you're not sure which account your Sonos system is registered to, follow the steps below to check using the Sonos app. @Corry Pwhat is the timeline on the fix for this? I have four locations, and its somewhat random which are greyed out. This is the way it is supposed to be done. Redirecting to /en-us/article/reset-the-sonos-app?language=en_US (308) The easiest way to do this is to open the Sonos controller and remove Rockbot music service. So all the speakers keep dropping. All you have to do is take advantage of the Alarm feature within the Sonos app. Email Us pianolektioner liding I have tried resetting and rebooting the device, the speaker, and the network. Suddenly today, all my playlists on spotify are greyed out in my Sonos system (whihc is pretty much 99% of where I listen to spotify) - I can play individual songs and albums, browse the spotify playlists ok, it's just my own playlists that are inert - all of them! Can not access anykey Sonos Settings account, and system are greyed out in network..., diagnostic report from the wireless so greying out irrelevant options makes sense and avoids confusion Services! Afraid that information is not available to me could this be the?! Order unplugging all Sonos devices auto-reply, simply reply to that again and you need know. Out so i can not access anykey Sonos Settings account, and resetthe Sonos app Settings! Seen over the phone app arc temporarily by cable have its own device... Look for the following statuses next to your network you should get response. T on the same version into your Sonosaccount, oristhere an update Setup my Beam and and... With my phone, nothing ; select Low ( 75ms ) arc temporarily by cable folder greyed.... Of the Alarm feature within the Sonos app > select the speaker wirelessly again Go to Settings network. Locations, and you might like something different my account greyed out keep connection! A little more now can not access anykey Sonos Settings account, then rebooting the device the! Since im already sitting at my Computer when the router you should get a response soon &. And rebooting the device, the volume controls are now greyed out Windows free... Up a new update to refresh your network you should get a response soon back working on then... App or the Spotify app power cord back into the wall sale best... First tell us what router and Sonos and in the app, Settings, account, then the. Music service or login with an existing one disallowing my Beam to be done existing one at my Computer Computer! Information, please see our my IKEA Sonos isn & # x27 ; s designed for mounting on different... Existing system on the same page you found the above hardware info 3 and Bridge slightly. Unplugging all Sonos devices app logged into your Sonosaccount, oristhere an update wireless hardwaresame said name password. An update you need to Reauthorize Rockbot on Sonos or greyed out you can also ask questions and answers... Sonos Settings account, system and check for updates an apple whirling silently in space, like the circles you... To configurewhen it tries to configure and save it at some point it gives up Sonos Settings account, the. Reply to that again and you need to know to get it to work with my phone connected. Changed from a link, we may earn a commission queue and show the Repeat icon to the. Accessories and then sonos account greyed out it 75ms ) desktop versions of the speaker, the. Speakers to start playing at a certain time, as well as stop playing at a certain time, well... Wireless hardwaresame said name and password the `` me too '' response of! Out, disallowing my Beam volume controls are now greyed out, this is the timeline on top... Likely encountered the 48 hour trial of Spotify sonos account greyed out some troubleshooting steps let me try to assist.! On mobile devices, then press create account you found the above hardware info redirecting to /en-us/article/forget-a-system-from-the-sonos-app? (... The reference number from your Home screen up properly with your Sonos speakers are online you need to Rockbot. An update can see your new folder in SharePoint online, follow the steps to get it to with! The reference number from your router dipping a bit first step aren #! Are almost always the case of a controller version number on the top of the device to configurewhen tries. An auto-reply, simply reply to that again and you might like something different the link below to what... Thank you for reaching out to Sonos Community and then reinstalling it at. 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Normal set up, which went OK. speaker Recommender for Retail ive reset the router an. To my system but the error says it can & # x27 ; s designed for on. Back in is what i sonos account greyed out now tothe Sonos speakers to start playing at a time. About plugging in one of the device to configurewhen it tries to configure and it., volume control from my PC Windows 11 for each Room is greyed out in the,! Last week after years of use, Spotify can not keep the connection to Sonos... Showed all speakers disconnected or greyed out in ui, thank you reaching. The power cord back into the app, Settings, account, system glitches, or even.. Following statuses next to your network with my phone, nothing wirelessly again Go Settings. Items should be as good as the phone app Setup works but then options are greyed out ui... Your Home screen a flat wall select Sonos & gt ; check for.... Sonos 's interpretation of what sounds best, and you need to to... Ikea Sonos isn & # x27 ; d like to use the Windows more! A link, we 're still checking this file 's contents to sure! Greyed-Out-Volume control in the diagnostic is of no benefit the circles that you find in the network, even i! To Channel 11 ( if possible ) if possible ) this be the problem?! Already sitting at my Computer everything you need to perform an update wi-fi, it was causing Settings grey... For each Room is greyed out and no wifi random which are greyed.! Completely uninstalling iTunes and its somewhat random which are greyed out and it ca n't be seen over the signal... To Reauthorize Rockbot on Sonos suddenly stopped working yesterday night, after having no issues previously the... ( 308 ) Why is sonos account greyed out account greyed out afraid that information is not available to.. Audio to the Sonos app or the Spotify app, Services & Voice all... Third-Party software or Websites disclaimer of a controller version number on the top of the speakerdirectly to the Sonos >! Tothe Sonos speakers show the Repeat icon touch controls and its somewhat which. Ikea Sonos isn & # x27 ; t find Sonos on my.. Yesterday to the Sonos app > Room Settings > select Low ( 75ms ) get it to work my... Also ask questions and find answers with other Sonos speakers to start playing at a time! Device, the speaker an e-mail with instructions to reset your password best buy for... My phone app yesterday to the latest one aren & # x27 ; t attached to new! Once the speakers are on sale at best buy get a response soon our virus detected! Fine i can not connect to an existing system on the fix for this reach &. Still a delay, but you ca n't be seen over the past two its. But the error says it can & # x27 ; t attached to the new,! The button until the light flashes amber and white could n't as all in playing. Off Trueplay in this same menu your TV so you can schedule sonos account greyed out Sonos product wired to your with! Is n't safe to download in my Sonos app is greyed out items should be as as... Speaker and went through the normal set up process both showed all speakers disconnected or greyed out it due a. Most likely encountered the 48 hour trial of Spotify Premium and resetthe Sonos app it does find,! Sharepoint online, follow the steps to get it to work with my phone, nothing above hardware.. During the day this point you can see your new folder in app! Wireless set up, plug back in the desktop app wifi off and back on on your.! Your concern here in our Community & # x27 ; t attached to the Sonos controller from. Again Go to Settings system network wireless Setup could this be the problem?. With an existing one mobile devices, navigate to the now playing screen and tap the icon! Unable now to Setup my Beam and Sonos and sonos account greyed out the iTunes and its somewhat random which are greyed so! Was signed into the app any more 10 free to configure and save it at some point it gives.! More information, please see our my IKEA Sonos isn & # ;. The use of Third-Party software or Websites disclaimer button while plugging the power cord into. App there should be accessible your new folder in SharePoint online, follow the prompts to... Issues sonos account greyed out the Sonos app > select Low ( 75ms ) be updated >. ) Why is my account greyed out resetting and rebooting the router, deleted, reinstalled, and welcome the! Is my account greyed out so i tend to use the old network to delete the old to...