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Open or view case. MyChart Use. Contact the UTMB Training team. If you are experiencing a sudden or severe change in your health, or otherwise need an immediate response, call 911 or contact your provider's office by telephone. The Information Technology Division is a team of dedicated professionals committed to working jointly with our customers to provide innovative and reliable computing, communications, and technology related services in support of the agency's mission. I need help with a Citrix product issue. Note: If you have problems with your UTMB email username and password, contact the IS Help Desk at: Galveston: 409-772-5200; Houston: 281-554-1577; Elsewhere: 1-888-898-2401; Using the VPN. If you ever changed your eSignature and don’t remember it, then you will need to call the IS Help Desk. Student Desktop Support. MyChart should only be used for non-urgent matters; it should not be used in emergencies. UTMB Operator (409) 772-1011 . OTHER QUESTIONS? Desktop support is provided for students on personal computers/laptops on a walk-in basis. Contact the UTMB IT Help Desk via email or call (409) 772-5200. 24/7 Patient Care Access Center (409) 772-2222 (800) 917-8906 . Service is provided at the following locations during the hours designated. Answering these questions will help you know who to contact for help if you are having trouble accessing a Library resource. Signing into MyVPN gives your computer a UTMB … UTMB Police (Emergency) 911 Can you log into your UTMB email and/or Blackboard? The UTMB Health MyChart Patient Support team is available 24/7 at (409) 772-4278. Information Technology Services Mission Statement: The mission of Information Technology Services is to provide excellent infrastructure and innovation in the delivery of information technology products, services, and analysis to enable and empower the university in support of student success, learning, teaching, research, and service. For Citrix Web App and API Protection support, visit Patient Services (409) 772-4772 . Information Services Help Desk (409) 772-5200 . Toll Free — 1-888-898-2401; On Campus — Ext #25200; Galveston — 409-772-5200; Houston — 281-554-1577; Email Request — ishelp@utmb… Due to high call volume, we recommend opening an online support case. Other technical support options: Chat live | Call Technical Support. Open a case for assistance with troubleshooting, break-fix, or other product issues. UTMB Health is committed to ensuring that individuals with Limited English Proficiency (LEP), the Deaf, and Hard-of-hearing have meaningful access to services and an equal opportunity to participate in services in accordance with Title VI of the Civil Rights Act of 1964. Further, as UTMB reserves the right to examine all information resources under its custody and control, there is no expectation or guarantee of personal privacy as it relates to system use. Everyone who is engaged in human subjects research at UTMB will need to take the CITI Training and complete the COI requirements (Items 3 and 4, below). Inpatient Information (409) 772-1191 . LOG IN to UTMB LEARN NOW; Have questions? Your use of any UTMB information system is an acknowledgement and consent of these conditions. For all technical issues, please contact the UTMB Service Desk. View our list of FREQUENTLY ASKED QUESTIONS. Help Desk (UTMB Service Desk) (409) 772-5200 IT Service Related Problems, Email, Password Resets, Remote Access Issues (VPN), MyCitrix, iSpace. Powered by Skillsoft®, the UT System Learning Zone is a developmental tool you can utilize in your own time and at your own pace. Frequently Called Numbers. Patient Billing Customer Service (409) 747-8811 (800) 994-0363 . As part of our ongoing commitment to your continuing development we are introducing an online learning initiative called UT System Learning Zone. 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